FAQs
Delivery
How can I track my order?
We’ll email your tracking details when your order is dispatched, where tracking is available for the delivery service. Use the link in that email to follow your delivery.
If you need help, email orders@comac.co.nz or call 0800 33 55 22 with your order number.
When will my order be dispatched and delivered?
For in-stock items ordered on a business day, courier orders placed before 4pm and truck freight orders placed before 2pm are dispatched the same day. For bank transfer orders, payment must also be received before the relevant cutoff.
Orders for in-stock items received after the cutoff, on weekends or on public holidays are dispatched the next business day, once any required bank transfer payment has been received. All times are New Zealand local time.
Courier orders usually arrive overnight at most New Zealand addresses. Truck freight generally takes 2–3 additional business days, and rural deliveries may take longer. Delivery times are estimates.
How much does delivery cost?
Delivery anywhere in New Zealand is $11.90 + GST per order. This includes rural addresses and truck deliveries, including large and bulk orders.
International delivery is quoted separately. Please contact us for a quote before placing an overseas order.
What if I need my order by a particular date?
Please contact us before ordering if you are working to a deadline. Let us know the products, quantities, delivery address and required date so we can help you check the available options.
Who delivers my order?
We use New Zealand Couriers for courier deliveries, with parcel limits of 1.8 metres and 25 kg. Larger items travel by Mainfreight truck freight.
The delivery charge is $11.90 + GST per order anywhere in New Zealand, whichever of these services your order uses.
Do you ship internationally?
International deliveries are quoted separately from our New Zealand delivery rate. Contact us with the products, quantities and full delivery address so we can confirm the available options and freight cost before you order.
Can I send parts of an order to different addresses?
Please contact us before placing your order if you need delivery to more than one address, so we can discuss the arrangements with you.
What should I do if part of my order is missing?
Your order may arrive in more than one parcel. Check your order confirmation and tracking information, then contact us with your order number and the product codes or quantities that are missing. We’ll investigate and help resolve the issue.
Returns
Can I return a product if I change my mind or order the wrong item?
Yes. We accept returns of unused products that are still in saleable condition. There are no product exclusions and no strict return deadline.
Returns made more than 12 months after purchase may incur a restocking fee. If you change your mind or order the wrong item, you pay the return freight.
For a faulty, damaged or incorrectly supplied item, please contact us so we can make it right.
How do I return a product?
Include your order details and the relevant paperwork with the goods, and send them to:
Co-Mac Group Limited
Attention: Inwards Goods
5b Kerry Road
Hawera 4673
New Zealand
If you need help with a return or refund, email ask@comac.co.nz or call 0800 33 55 22.
What if an item arrives damaged, faulty or incorrect?
Please email ask@comac.co.nz or call 0800 33 55 22 with your order number, product details and a description of the problem.
We stand by the quality of our products. If you have any concerns, please contact us and we’ll make it right.
Payment & Security
How are my details protected when I shop online?
Our website uses HTTPS to encrypt information sent between your browser and the site. For details about how we handle personal information, read our privacy policy.
How can I pay for my order?
We accept Visa, bank transfer and payment through a Co-Mac account.
If you need help arranging payment or using your Co-Mac account, please contact us.
When will my bank transfer order be dispatched?
We dispatch bank transfer orders once payment has been received.
For same-day dispatch of in-stock items on a business day, both your order and payment need to be received before 4pm for courier delivery or 2pm for truck freight. All times are New Zealand local time.
Pricing
Where can I find current product prices?
Visit the product page on comac.nz for the current listed price. Check the product code, quantity and any options before ordering. Your order total, including applicable GST and delivery charges, is shown at checkout.
Do your prices include GST?
Product prices are shown in New Zealand dollars and exclude GST, as indicated by “+ GST” on the product page. Applicable GST and delivery charges are shown at checkout.
Customer Service
How can I contact Co-Mac?
Call 0800 33 55 22 or 06 350 0015, Monday to Friday, 8am–5pm New Zealand time.
For product enquiries and general help, email ask@comac.co.nz. For orders, email orders@comac.co.nz.
Website Accounts
I can’t log in. How do I reset my password?
Go to Log in and enter the email address and password for your Co-Mac website account. If you have forgotten your password, select “Forgot your password?” and enter your email address to request a reset link.
If you still need help, call 0800 33 55 22 or email ask@comac.co.nz.
How do I update my account details?
If you need help updating your contact, billing or Co-Mac account information, please call 0800 33 55 22 or email ask@comac.co.nz.
Emails
What will I receive if I subscribe to your emails?
Our emails share new products and practical ideas to help you find useful hardware for your next project.
How do I unsubscribe from marketing emails?
Use the unsubscribe link at the bottom of a Co-Mac marketing email. If you need help, contact ask@comac.co.nz.
How can I keep Co-Mac emails out of my junk folder?
If a Co-Mac email appears in your junk or spam folder, mark it as “Not junk” or “Not spam”. You can also add the sender to your contacts or safe senders list. The exact steps depend on your email app.
How can I check whether an email is really from Co-Mac?
Be cautious with unexpected payment requests, attachments or links. A familiar sender name or address does not prove an email is genuine.
If you are unsure, avoid replying or using the contact details in the message. Call us on 0800 33 55 22 using the number on our website, and we can help check it.
Product Quality & Spare Parts
What if I have concerns about product quality?
We stand by the quality of our products. If you have any concerns, please contact us and we’ll make it right.
Email ask@comac.co.nz or call 0800 33 55 22 with your order and product details.
Can you help me find a spare or replacement part?
Contact us with the product code, a description of the part you need and, if possible, a clear photo. We’ll help you identify the component and check the available options.
How can I check a product’s certification or load rating?
Check the product page for its published specifications. If you need a certificate, test report or a particular load rating, contact us with the product code and your requirements so we can confirm what information is available.
Large Orders
How can I check stock for a large order?
Call 0800 33 55 22 or email ask@comac.co.nz with the product codes, quantities and required date. We’ll check availability and discuss the timing with you.
What does delivery cost for a large or bulk order?
The delivery charge is $11.90 + GST per order anywhere in New Zealand, including rural addresses and truck deliveries. The same charge applies to large and bulk orders.
International freight is quoted separately.
Installation
Where can I find installation help?
Check the product page for specifications, drawings and any available installation information. Our Useful Stuff page brings together videos, PDF guides, calculators and engineering plans.
You can also use our gas strut calculator, plug size calculator and CAD and STEP file information. If you need help choosing or fitting a part, contact us with the product code and details of your project.