Shipping policy

Last updated: 13 October 2026

Thank you for shopping with Co-Mac. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing & Dispatch

Orders placed on business days are dispatched the same day, provided the items are in stock:

• Courier orders: Before 4pm

• Truck freight orders: Before 2pm

Orders placed after these times, on weekends, or on public holidays are dispatched the next business day.

Shipping Methods & Delivery Times

Courier orders are usually delivered overnight to most NZ addresses. Truck freight generally takes 2–3 additional business days. Rural deliveries may take longer.

Delivery times are estimates, not guarantees, and may be affected by carrier delays or other circumstances outside our control.

Shipping Costs

Shipping is charged at a flat rate per order.

Order Tracking

You or your company will receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Destinations

We deliver throughout New Zealand. For orders to Australia or the Pacific Islands, please contact us for a shipping quote.

Address Accuracy

Please check your delivery address at checkout. If you need to change it, contact us as soon as possible.

Lost, Damaged or Delayed Orders

If your order is lost, damaged, or delayed, please contact us and we'll help resolve the issue.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We'll do our best to help, but changes may not be possible once your order has shipped.

Questions?

Questions about shipping? Email orders@comac.co.nz or call 06 350 0015.